Privacy Policy

1. Introduction

eeasy (eeasy.sa) is committed to protecting the privacy of its users. This policy explains how we collect, use, and safeguard data when you use our shipping automation services as an e-commerce merchant in Saudi Arabia.

2. Information We Collect

A. Information you provide directly:

• Account Data: Full name, email address, phone number, and login credentials.
• Store Data: Integration details with e-commerce platforms (Salla, Zid, and others).
• Shipment & Parcel Data: Delivery addresses, shipment weights and dimensions, tracking numbers.
• Billing & Payment Data: Financial information related to shipping fees and transactions.

B. Automatically collected information:

• Usage Data: Login logs, IP address, device type and browser.
• Cookies: To improve user experience and analyze platform performance.

C. Data from external sources:

• We may receive data from partner e-commerce platforms when you connect your store to eeasy.

3. How We Use Your Information

• Operating shipping rate comparison and smart carrier selection services.
• Importing orders and automatically generating shipping labels.
• Providing a centralized tracking dashboard for all shipments.
• Issuing invoices and settling shipping fees.
• Sending notifications and updates about shipment status and platform services.
• Improving the platform and developing its services based on usage data analysis.
• Complying with applicable laws and regulations in the Kingdom of Saudi Arabia.

4. Sharing Information with Third Parties

eeasy does not sell user data. Information may be shared only in the following cases:

• Partner Shipping Companies (SMSA, Aramex, iMile, Redbox, J&T, Aymakan, and others): To execute pickup and delivery operations.
• Partner E-commerce Platforms: When connecting your store to sync orders.
• Government & Legal Authorities: Upon official request or as required by applicable Saudi regulations.

5. Data Protection

• Encryption of data during transmission and storage using approved security protocols.
• Strict access controls limited to authorized personnel.
• Regular security reviews to guard against digital threats.
• Compliance with the Saudi Personal Data Protection Law (PDPL) and its executive regulations.

6. Data Retention

eeasy retains data for one year (12 months) from the date of subscription termination or account closure for accounting and legal compliance purposes, after which it is deleted or anonymized.

7. User Rights

• Access, update, or correct your personal data.
• Request deletion of your data in accordance with applicable legal regulations.
• Object to data processing in legally prescribed circumstances.
• Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at: support@eeasy.sa

8. Cookies

The platform uses cookies to enhance user experience and analyze performance. You can manage cookies through your browser settings, though disabling them may affect certain platform functions.

9. Amendments to This Policy

eeasy reserves the right to update this policy at any time. Users will be notified of material changes via registered email or through the platform at least ten (10) days before they take effect. Continued use of the platform after amendments become effective constitutes acceptance of the updated policy.

10. Governing Law

This policy is governed by the laws and regulations of the Kingdom of Saudi Arabia, and the competent Saudi courts shall have jurisdiction over any disputes arising from it.

11. Contact Us